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Welcome to Spaik Cloud Solutions. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, cloud solutions, and other IT services (collectively, "Services"). By using our Services, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, and billing information when you create an account, request support, or purchase our Services.
b. Usage Data: We collect information about your interactions with our Services, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
c. Technical Data: We may collect data related to the performance of our Services, including diagnostic data, logs, and analytics.
2. How We Use Your Information
a. To Provide and Improve Our Services: We use your information to deliver, maintain, and improve our Services, including processing transactions, providing customer support, and conducting research.
b. To Communicate with You: We may use your contact information to send you updates, newsletters, marketing materials, and other information related to our Services. You can opt out of marketing communications at any time.
c. To Ensure Security: We use your information to protect the security and integrity of our Services, prevent fraud, and enforce our terms and policies.
3. How We Share Your Information
a. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, cloud storage providers, and analytics companies. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., subpoenas or court orders).
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of the transaction, subject to the terms of this Privacy Policy.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Your Choices and Rights
a. Access and Update: You have the right to access, correct, or update your personal information by logging into your account or contacting us directly.
b. Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
c. Data Deletion: You may request the deletion of your personal information by contacting us. We will comply with such requests to the extent required by law and our data retention policies.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your usage of our Services. Cookies are small data files placed on your device that help us analyze usage patterns and improve our Services. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date. Your continued use of our Services after the changes have been made constitutes your acceptance of the revised Privacy Policy.